Purchasing an Arx product is only the start to our customers’ relationship with us. We view customer satisfaction as a key success measure of our success and are committed to providing a high level of support, tailored to your specific needs.
Our Product and Customer Support Includes
Product Quality
All components used in Arx products are next-gen. Our manufacturing infrastructure is the latest and finest in the industry, thanks to our tie-ups with globally proven component suppliers.
Direct Access
Arx provides every customer with a single-point of contact for all queries related to the product, spares and service. We also offer you direct access to the top management for executive level support.
Genuine Spares
Arx offers genuine spares that are tested for reliability and life. We have set up an efficient logistics and delivery mechanism for quick and reliable availability of spares.
Transparent Warranty
A transparent and simple warranty administration system to minimise downtime and conflict .
Preventive Maintenance
Regular and systematic monitoring of the Arx equipment is done through on-site inspection and remote monitoring to enable timely identification and resolution of issues.
Training
We offer all customers hands-on training by a team of experts for machine familiarity, operations & service for effective troubleshooting and optimising equipment performance. On-site training is provided with each machine.
